A few minutes before the 10pm newscast started on a night in January I answered the phone and found myself talking to a woman threatening suicide.

The call didn’t start out that way. The caller wanted to leave a tip about a story we had tried to work in November. I could tell she was very upset and her story sounded…well, honestly, crazy. I have taken many conspiracy theory calls, calls from people claiming to have been implanted with a microchip by the government, and yes, even calls fr...
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“I’m in Longmont. Have you received any calls on lights in the sky?  My wife and I and two or three others saw this light that looked like a shooting start until it split into two and then crisscrossed each other until the lights faded out!” 

The caller went on to explain more about the lights.  He said Longmont Police had said the lights were from pyrotechnic skydivers but that he didn’t believe it.  I told him that I couldn’t confirm that but there was a group of pyrotechnic sky...

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I found myself explaining to a woman over the phone how to share a link on her facebook page tonight.  Then I found myself kicking myself for the internal sigh I had when the woman asked me to her.  The conversation ended with her crying and with me holding back my own tears.

The woman called to ask if there was a way to get a copy of a story that the station aired.  She was watching it on her computer and wanted a copy for her and her mom.  I started to explain that the newsroom administrat...

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Yesterday I was on the phone helping a viewer when I hear my coworker say into the phone, "If you're a saint, why don't you ask God?" Pause. "What do you mean, what do I mean? You say you're a saint, so ask God."

It took all that I had in me to hold my laughter as I helped the kind, sane viewer on the phone with me.

It's been quite a while since I have talked to a someone like that on the phone. For a while there, especially after 9/11 there were tons of these callers. These people called so of...
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I understand hot button issues. I expect to receive calls on issues that people really care about. But, PLLEEEAASSSE, please, I implore you, keep your temper in check and just talk to me. I am a reasonable human being. I will discuss your concerns with the story with you. I will pass on your complaints to the reporter, producer, and even the news director.

I just hung up the phone on a woman extremely upset with how a reporter did a story on a bill in legislature regarding in-state tuition for...
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We are just human & humans make mistakes. It is unfortunate when misspellings and typos show up in the news. Several eyes look over the scripts and graphics to check for errors and to make corrections. Sometimes, the mistakes just get by us and end up on the air. My recent favorite was in a story listing the symptoms of e-coli where the graphic said STOMACH CRAPS instead of STOMACH CRAMPS. (Seriously. I couldn't make that up.)

I expect people to call to correct us. Some people do it out of wan...
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